Klio terms of service

Last updated · July 19, 2026

These Terms of Service ("Terms") govern your use of the Klio application ("App") provided by BRYLABS ("we", "our", or "us"). By downloading, installing or using the App, you agree to be bound by these Terms.

1. Acceptance of terms

By accessing or using Klio, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the App.

2. Eligibility

Klio is intended for a general audience and is not directed to children. You must be at least 13 years old to use the App. If you are under the age of majority in your place of residence, you may only use the App with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms. By using the App, you represent that you meet these requirements, that any information you provide is accurate, and that you are not barred from using the App under any applicable law.

3. License to use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install and use the App on devices that you own or control, strictly in accordance with these Terms and the applicable Apple App Store or Google Play usage rules.

4. User accounts and data

Klio requires Sign in with Apple on iOS or Sign in with Google on Android to authenticate the person using the AI service and protect subscription access. Your finished journal entries are stored on your device and may be synced or backed up through your private iCloud or Google account. You are responsible for maintaining the security of your device and platform account.

5. User responsibilities

You agree to:

• Use the App only for lawful purposes and in accordance with these Terms
• Not use the App in any way that could damage, disable or impair the App
• Not attempt to reverse engineer, decompile or disassemble the App
• Not use the App to create, store or share content that is illegal, harmful, threatening, abusive or otherwise objectionable
• Take responsibility for all content you create and store using the App

6. AI-powered features

Klio includes AI-powered questions and journal writing provided through OpenAI. When using these features:

• AI-generated content is provided as suggestions only. You are responsible for reviewing and editing any AI-generated text before saving.
• AI responses may occasionally be inaccurate, incomplete or inappropriate. We do not guarantee the quality, accuracy or suitability of AI-generated content.
• You retain full ownership of your journal entries, including any portions created with AI assistance.
• The AI feature requires an internet connection and is subject to the availability of third-party AI services.

Klio is a journaling and reflection tool. It is not a medical device and does not provide medical, psychological, mental-health, legal, financial or other professional advice, diagnosis or treatment. AI-generated prompts and text are intended for personal journaling only and should not be relied on as professional advice. If you are experiencing a crisis or medical emergency, contact your local emergency services or a qualified professional.

7. Subscriptions and payments

An active monthly or yearly auto-renewable subscription is required to use Klio. The guided flow supports one journal entry per calendar day and asks ten questions. If you subscribe:

• Payment is processed through the Apple App Store on iOS or Google Play on Android. We do not have access to your payment-card information.
• Eligible new subscribers can receive a three-day introductory free trial. The applicable store determines eligibility and limits introductory offers.
• The standard United States prices are US$5.99 per month and US$59.99 per year. The applicable store displays and charges the current localized price for your storefront.
• Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period.
• You can manage or cancel your subscription through your Apple ID or Google Play account settings, depending on where you subscribed.
• No refunds will be provided for partial subscription periods, except as required by applicable law or the applicable store's policies.
• Prices may change with reasonable notice, and continued use after price changes constitutes acceptance of the new pricing.

8. Intellectual property

The App, including its design, features, code and content (excluding user-generated content), is owned by BRYLABS and is protected by copyright, trademark and other intellectual property laws. You may not copy, modify, distribute or create derivative works based on the App without our express written permission.

You retain all rights to your journal entries and content created using the App.

9. Apple App Store and Google Play

You download Klio through the Apple App Store or Google Play, and the following additional terms apply. To the extent they conflict with other provisions of these Terms, these terms govern with respect to your use of the App obtained through that store.

• These Terms are concluded solely between you and BRYLABS, and not with Apple Inc. or Google LLC (each a "Platform Provider"). The Platform Providers are not responsible for the App or its content.
• Your license to use the App is a non-transferable license to use it on any device that you own or control, as permitted by the applicable App Store or Google Play usage rules.
• The Platform Providers have no obligation to furnish any maintenance or support for the App. Direct any support questions to us at support@brylabs.com.
• To the maximum extent permitted by law, the Platform Providers provide no warranty for the App. If the App fails to conform to any applicable warranty, you may notify the relevant Platform Provider, and where applicable that provider may refund the purchase price; the Platform Providers otherwise have no warranty obligation, and any other claims, losses, liabilities, damages, costs or expenses are our responsibility, subject to these Terms.
• The Platform Providers are not responsible for addressing any claims by you or a third party relating to the App, including product-liability, regulatory-compliance and consumer-protection claims.
• If a third party claims that the App or your use of it infringes their intellectual property rights, we (and not the Platform Providers) are solely responsible for the investigation, defense, settlement and discharge of any such claim, subject to these Terms.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple, Google and their subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

10. Third-party services

The App integrates with Apple or Google platform services, OpenAI, Vercel and Upstash as described in our Privacy Policy. Your use of these services may be subject to their respective terms and conditions. We are not responsible for the availability, accuracy or content of third-party services.

11. Disclaimer of warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

We do not warrant that the App will be uninterrupted, error-free, secure or free of viruses or other harmful components. We do not warrant the accuracy or completeness of any AI-generated content.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRYLABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE APP OR ANY SUBSCRIPTION IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that applicable law (including the Australian Consumer Law) confers on you and that cannot lawfully be excluded. Where permitted, our liability for breach of such a guarantee is limited, at our option, to resupplying the relevant service or paying the cost of having it resupplied.

13. Indemnification

You agree to indemnify and hold harmless BRYLABS and its officers, directors, employees and agents from any claims, damages, losses or expenses (including reasonable legal fees) arising from your use of the App or violation of these Terms.

14. Data loss

While we have designed Klio to store your data securely on your device and through supported platform backup, we are not responsible for any loss of data due to device failure, iCloud or Google backup service issues, accidental deletion or other causes. We recommend regularly backing up your device.

15. Termination

You may stop using the App at any time by uninstalling it from your device. We reserve the right to terminate or suspend your access to the App at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us or third parties.

16. Changes to terms

We may modify these Terms at any time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, through the App or other means. Your continued use of the App after changes become effective constitutes acceptance of the revised Terms.

17. Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

Before commencing any formal proceedings, you agree to first contact us at support@brylabs.com and attempt in good faith to resolve the dispute informally. If the dispute is not resolved, you agree that it will be subject to the non-exclusive jurisdiction of the courts of Australia. Nothing in this section limits any mandatory consumer rights that apply to you under local law.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

19. Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BRYLABS regarding your use of the App and supersede any prior agreements.

20. Contact us

If you have any questions about these Terms, please contact us at support@brylabs.com.